9 things you should know about maid insurance policies before you purchase one

If you’re an employer, or if you employ foreign workers, you’ve probably thought about getting maid insurance policies. However, it can be difficult to know what to look for in an insurance policy and how to evaluate it properly before you make your purchase. Here are 10 things about maid insurance policies that you should know before you buy one so that you don’t end up with buyer’s remorse!

1) Know what your options are

It’s best to get multiple quotes from different insurers and make sure you thoroughly understand all policy terms. If you have any doubts or questions, contact your insurer directly and ask for clarification—most insurers are very forthcoming in helping their customers. While choosing an insurance company is something that can wait until your next renewal cycle, it’s never too early to start considering what kind of coverage might suit your needs best. And remember: always compare like-for-like when looking at different policies.

2) Think about cost

It’s worth looking at other options. You may find that an alternative policy is less expensive than a traditional MIP, and might still be better coverage for your needs. The deductible amount is what an insured must pay out of pocket before the policy kicks in to cover remaining costs. Often, there’s a maximum amount on how much an insured can pay in deductibles per year.

3) Consider your deductible and payment structure

What if your house burns down while you’re on vacation? With a traditional home insurance policy, you’d have to cover all of your losses before any money would be made available to rebuild. But with a special type of home-insurance policy known as guaranteed replacement cost, your insurer will put enough cash in your account to rebuild it from scratch—even if that means covering costs beyond what is typically allowed in standard plans.

4) Insurance companies are not equal

As it turns out, not all insurance companies are created equal. In fact, some are superior to others in almost every way. When purchasing a policy, make sure to do your research and go with a company that has proven record of excellent customer service and their ability to come through when you need them most. The internet is a wealth of information when it comes to researching insurance companies; just make sure not to trust all of what you read! It’s always best to contact multiple sources for reviews and overall recommendations.

5) Are there exclusions?

Many of these policies come with exclusions that can make it difficult to file a claim if your items are stolen or damaged. Read all terms and conditions carefully to understand what types of damage or theft are not covered by your policy. In some cases, a deductible may apply.

6) Does the policy cover everything it claims to?

Most policies claim to cover all-inclusive cleaning costs, but a surprising number of cases aren’t covered. Don’t trust on faith—take some time to understand what exactly is included in your policy. A qualified broker will be able to inform you exactly what’s and isn’t covered by your chosen policy. If you have any further questions, they can also advise how best to deal with non-covered claims.

7) Do they cater to expats/foreigners?

Every provider in South Africa will have a different idea of what is acceptable and what is not, so it’s worth shopping around for a policy that caters to your needs. To see if they’re suitable for expats/foreigners, simply call them up and ask. All good providers will be happy to chat with you at length. Also, an intermediary such as SAICA (South African Insurance Intermediaries Association) will usually be able to guide you to a service provider that understands your needs.

8) What if my helper doesn’t come on time?

Not all maids are punctual and reliable. What if your maid doesn’t show up on time, or worse yet, quits halfway through her contract? You can still call up your insurer, who will replace her with a temporary replacement. As for paying for someone who isn’t working, that won’t be covered by your policy either, so you’ll have to shell out money out of pocket. The silver lining: Your insurer will cover 70% of her salary per day.

9) What if I have an accident at home?

Homeowners and renters insurance generally covers accidents that occur at home, such as a broken window or kitchen flood caused by a pipe bursting. However, they will only cover damage to your own property—not others’ belongings.


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